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Frequently Asked Questions and Answers

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TITLE How to order an item? How can I use credit?
POSTED BY jolse (ip:)
  • DATE 2014-07-22 21:20:25
  • VIEW 159133
RATE 0points

1. On item page, click 'buy now' or 'add to cart' button.

2. Once you click  'add to cart' button, you will see the notice.
Click 'go to cart' if you want to proceed checkout right away.

If you want to add more items, click the 'continue shopping' button.

3. Click 'check out' if you want to buy all items in your cart.

Or if you want to order some specific items in your cart, check on the items and click 'checkout selected items'

4. You will see your registered address on the shipping information if this is your first order on Jolse.

If you have previous order, you will see the address of the previous order in this section.

If you want to send a package to another place, you can just write the new address in this part.

Good news for re-sellers! You can select former address from 'Address Book' if you want.


5. Now it is time to choose the shipping method. You can select a shipping option here.

You can select a shipping option from the 4 shipping options. If you need a tracking number, you can select Standard mail with $2.50 shipping cost. If you need items urgently, you can select Expedited or DHL as you want.

Based on total amount(including store credit), we offer free Standard Mail for over USD40 and free EMS shipping for over USD150. Please select needed shipping option, then 'Total Amount Due' will be calculated automatically depending on order amount and shipping charge.

However, even if you pay over $150 for order, we cannot offer EMS shipping to certain countries, please refer to the below link. In that case, we will provide Intl. Parcel (CP) method instead.

Click here to check EMS shipping excluded countries

And because of special situation of Spanish customs, we will send order using Standard Mail to Spain even if you pay over $150.


6. To use a coupon or store credit, apply them in this stage. But please note, you can use credit for over $20 order.
The credit section would not be visible if your order is under $20.

7. Click the PLACE ORDER button, then you will see the PayPal page. Log in and proceed to checkout if you have a Paypal account. If you don't have a PayPal account, please click the "pay with Debit or Credit Card" button.

8. Customers who don't have a PayPal account, please fill all blanks and proceed to payment.

Now it is done! Thank you :)

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